Shipping Policy
 

DOMESTIC SHIPPING

DELIVERY METHODS & CHARGES:

Shipping Method Processing Estimated Arrival Shipping Charges
Free Regular 4-6 business days Free - - - Based on Products
UPS Ground - U.S. only Regular 2-5 business days Shipping calculator will show you
UPS 2nd Day - U.S. only Regular 2-3 business days Shipping calculator will show you
UPS Next Day - U.S. only Regular 1-2 business days Shipping calculator will show you
UPS Overnight - U.S. only* Regular Next Day Shipping calculator will show you

*We only charge New Jersey Sales Tax % 6.875.

PROCESSING TIME:
 
    • Once your order is confirmed, please allow 48 hours for orders to be processed before shipping keeping in mind that our office hours are Monday ~ Friday 8am – 6pm EST.
    • You will receive a confirmation email with the shipping details, including the tracking number, once your package has shipped.
    • In case of shipping directly from manufacturer may add 3 to 5 business days on top of regular processing time.
    • Estimated processing times don’t apply during promotions and holidays.  Please allow additional time for processing, shipping, and delivery of your order during these peak seasons.
    • We kindly ask to be mindful of delays due to customs and carrier service that may affect delivery dates / times.
    • Order processing and shipping times are subject to change due to verification and/or item availability.

COVERAGE & CARRIERS:
 
    • We ship everywhere within the in the U.S. We do not ship to P.O. Boxes or APO/FPO addresses.
    • Carrier may require a signature release upon delivery.

ORDER TRACKING:
 
    • Once your order is shipped you will receive an email confirmation with a tracking number and the instructions to track your order online.
ADDITIONAL INFORMATION:
 
    • Cut-off time for UPS Overnight shipping method is 3:00 p.m. EST

    • Your package will be shipped Monday through Friday from 8:00 a.m. to 3:00 p.m. EST (except U.S. holidays). In the event that your item(s) is/are unavailable, a Customer Care Representative will contact you.
    • If we determine that a customer or guest account has been used to engage in fraud or other illegal activity, we may permanently withhold remittances and payments for the order. In accordance with this policy, we do not plan to transfer any funds to back to customer or visitor. Disputes and Chargebacks are not allowed for illegal or fraud activities.

    • All deliveries are subject to the carrier's Terms & Conditions.

        • FREE for orders based on products, otherwise shipping is calculated by carrier. 
        • Arrives in 2 - 14 business days 
        • Ships via UPS, FedEx, or Postal Service 
        • We are not able to ship to PO Box, HI, PR, AK, APO, FPO 
        • Products will be shipped from our warehouses based on the availability
        • Your product will be checked 3 times by our controllers before it is shipped out
        • We ensure you that your item will be packed very well against any damage might occur
        • Our system will also show you other shipping option at checkout page. Those rate automatically come from UPS database based on your address and product weight. You may want to choose one of these options too
       
  • (NOTE: Certain circumstances and weather conditions may delay shipping. Please refer to this page for shipping updates.Eproav reserves the right to accept or reject your order for any reason at any time.)

 

INTERNATIONAL SHIPPING:



Eproav ships most packages with UPS and FedEx. Shipping fees are calculated on a combined basis of weight, value (for insurance purposes), and destination. Some orders are shipped in multiple parcels. We do not add additional fees to your order if we ship in multiple parcels.
 
DHL Mail is also available for many destinations. DHL Mail is a hybrid service from DHL that delivers to many international countries. The final delivery from this service is by the Post of that specific country.
 
    • We ship worldwide (except to Ukraine, Iran, Sudan, Cuba, Syria, North Korea, and Uganda).
    • A signature is required for all shipments upon receipt.
    • To avoid higher than normal shipping and duties charges, orders containing multiple items located in different warehouses will be consolidated in one location prior to shipping. Therefore, your order may be delayed by an extra business day. We will notify you via email, if your order will be delayed.
    • "Drop-Ship" items will be shipped to us from our supplier before being shipped to you.
    • Oversized items that don't fit Parcel Services standards will be shipped via an International freight forwarder via Door-to-Airport or Door-to-Door service, depending on your location. The carrier will call you to inform you of your delivery method.
    • For shipments to Russia, the maximum order value (including shipping charges) is 5000 Rubles per shipment.
    • Some items cannot be exported due to manufacturer or government restrictions. You will receive an on-screen notice if you attempt put an item in your shopping cart or check out an order containing items which we cannot send to you.
    • Orders shipping to Nigeria, Ghana and Georgia may be subject to additional verification. We will email you if your order will be delayed.
    • If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, Eproav reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages or merchandise to us.
    • "Attested documents" In the event that you need attested documents from the Chamber of Commerce there will be a $40USD fee per document needed to be signed along will a shipping charge to get the documents to you.
    • Shipped from locations may vary based on products. Return items must be sent back to shipped from location. Eg. Honeywell security cameras will be shipped from Turkey. If return is needed, product must be sent to Turkey.

 

  • (NOTE: Certain circumstances and weather conditions may delay shipping. Please refer to this page for shipping updates.)
 

To all of you, from all of us at Eproav.com - Thank You and Happy Shopping!

Eproav.com
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